1. General Warranty Statement

All new CCCAMPERS conversions are covered by a 24-month warranty against defects in materials and workmanship, providing you with peace of mind.

This warranty is conditional upon adherence to the mandatory service schedule (See Section 2) and is transferable only with our prior written consent.

2. Mandatory Service Schedule

To keep your warranty valid, the following services must be completed:

• Initial Conversion Service: Due 12 weeks after collection. Includes settling-in adjustments. Free of charge.
• Annual Winterising Service: Required every November. Ensures all preventative measures are in place. Chargeable at the rate published on the CCCAMPERS website.
• First Annual Service: Due within 12 months of collection. Chargeable at the rate published on the CCCAMPERS website.
• Annual Winterising Service: Required every November. Ensures all preventative measures are in place. Chargeable at the rate published on the CCCAMPERS website.
• Second Annual Service: Due within 24 months of collection. Chargeable at the rate published on the CCCAMPERS website.

Ongoing Parts-Only Warranty: By maintaining the above services at CCCAMPERS workshops every year, CCCAMPERS will continue to provide a parts-only (no labour) warranty on CCCAMPERS components for the remainder of the lifetime of your CCCAMPERVAN. Failure to complete these services on time or at a CCCAMPERS workshop may result in your warranty being suspended or voided.

3. Warranty Scope and Limitations

This warranty covers the repair or replacement of any CCCAMPERS-manufactured part of your conversion that is proven to be defective, at no cost to you, when performed by a CCCAMPERS technician.

Exclusions

• Normal wear and tear or fair use deterioration
• Damage caused by misuse, neglect, accidents, or alterations not authorised in writing by CCCAMPERS
• Corrosion, rust, or damage caused by environmental exposure, chemicals, or after-market treatments
• Faults caused by lubricants, fluids, or third-party repairs or components not supplied or installed by CCCAMPERS
• Fitted products (e.g. fridges, cookers, heaters, lights, accessories, upgrades), as these are covered by the original manufacturer’s warranty
• If a third-party product is replaced under its manufacturer’s warranty, the warranty period continues from the original date of purchase
• Labour charges for removal and reinstallation may apply

Frost Damage

If you do not have your vehicle winterised by CCCAMPERS each year, any frost-related damage to the water system (e.g. tanks, water heaters, taps, pumps, pipes) will not be covered. By declining our winterisation service, you accept full responsibility for maintaining your vehicle against frost damage.

Batteries

All batteries naturally degrade over time. Premature failure caused by over-discharging, undercharging, or storing the battery in a partial state of charge is not covered by any warranty.

Modifications

Altering or removing any CCCAMPERS identification marks, modifying the CCCAMPERS build in any way, or fitting unauthorised after-market accessories will void this warranty unless agreed in writing by CCCAMPERS beforehand.

Underfloor Heating

Not covered under any CCCAMPERS warranty.

4. Liability Disclaimer

CCCAMPERS shall not be liable for any indirect or consequential losses, including loss of use of the vehicle, loss of earnings, or travel/accommodation costs during repair periods. Our responsibility is limited solely to repairing or replacing the defective component.

5. Zero Tolerance to Anti-Social Behaviour

CCCAMPERS operates a zero-tolerance policy towards anti-social behaviour, including verbal or physical abuse towards our staff or representatives.

Our team are critical to keeping your vehicle legal and safe on the road. Any abusive, threatening, or aggressive behaviour will result in:

• Immediate suspension or termination of your warranty
• Refusal of further service or support
• Potential legal action

6. Base Vehicle Warranty Responsibility

If CCCAMPERS supplies the base vehicle, your vehicle is covered by the manufacturer’s original warranty. CCCAMPERS has agreed A-Plan terms directly with the vehicle manufacturer to ensure that all CCCAMPERS works do not invalidate this warranty.

If you supply your own base vehicle for conversion, it is your responsibility to ensure that you have obtained written confirmation from the vehicle manufacturer that our conversion works will not affect your warranty coverage. CCCAMPERS cannot be held responsible for any loss of manufacturer warranty where this has not been arranged by you.

7. Transfer of Warranty

This warranty may be transferred to a new owner only with the prior written approval of CCCAMPERS. The new owner must agree to continue the service schedule to retain warranty cover.